Monica Talley  

Ph: (240)614-5234   Email: talleymonica@yahoo.com

 

 

Experience Summary

§ Project Management

§ Service Delivery/Cross Functional Management

§ Process Management, Change Management & Analysis, Service Management, Patch Management

§ Operational, Technical & Application Retirement Readiness Review, Risk Analysis, Incident Management

§ Business Administration, Contract Management

§ Business Marketing, Business Development, Pricing/Business/Financial Analysis

§ Process development and improvement, technical writing

 

Computer Proficiency, Business Certifications/Affiliations and Skills

Project Management/Business Analysis:

§ Microsoft Word, Microsoft Outlook, Microsoft Excel, SAS, Microsoft PowerPoint, Microsoft Access,

§ Microsoft Project, Microsoft Visio, Lotus Notes, Citrix, SAP, HTML, PeopleSoft, Lexis-Nexis, Sharepoint, Wiki

§ Project Web Access, PMS, Enterprise Project Acctg.(EPA), Enterprise Project Mgmt. Time Keeping (EPM), GSMRT, Cognos, ISM 7.1, SCCD (Service Cloud Control Desk-IBM)

§ Change Advisory Board (CAB), Operational Readiness Review Board (ORR), Change Coordinator Board (CCB), Technical Readiness Review Board (TRB), Risk Analysis Team, Service Improvement, Patch Management, Retirement Readiness Review (RRR)

§ Office 365

 

Telecommunications/Help Desk/Dashboards:

§ Sprint OnDemand, Avaya PBX, Verizon IBASS, AT&T Premier, Audix

§ Hasler SQL Account Validation Systems, Ascom, Asler AMS, Track-It, Remedy, ISM, SCCD 7.5

§ ARROW, Surveyor, I-Perf

 

Contracts/Audit/Purchasing:

§ FAR, DFAR, SOX, RFP, RFQ, SLA, OLA, T&M, IRR, FFP, CPFF, CPAF, GSA, GWAC, CAS, DCAA

§ Deltek Costpoint, Deltek GCS Premier, WAWF, SOP, SOW, EMS, QuickBooks, PIM, SLA, SIP, eTRAX

 

Affiliations/Certifications/Awards:

·   ITIL Foundations V.3

·   PCN/Amtrak Bridge Award of Excellence

·   Amtrak Blue Flag Rail Safety

§ International Institute for Learning  Requirements Management Training

§ PMI-Ten Step Project Management- Management Roles in a Project Driven Culture

§ U.S. House of Representatives -111th Congressional Transition Certificate of Excellence

§ CAO Government Contracting & Procurement

 

 

Professional Experience:

 

        Amtrak/PC Network- Marketing and Sales -Washington, DC 07/16-Present

        (Contractor-PCN)

        Project Manager

·   Manage change requests (CRs) to ensure that standardized methods (ITIL methodology) and procedures are used for efficient and prompt handling of all changes, in order to minimize the impact of change related incidents upon service quality, and consequently improve the day-to-day operations of the organization.

·   Work with Fleet Managers on a daily basis to ensure that operational activities are being addressed

·   Interface and manage existing Wi-Fi vendors to ensure that issues are being resolved in a timely manner and remediation planning is occurring.

·   Manage and interface with State partners to ensure that their Wi-Fi issues and needs are being met.

·   Support procurement for contract negotiations on O&M contracts support all operational activities.

 

 

 

 

 

·   Develop and maintain milestone schedules for Amtrak and vendor tasks and deliverables

·   Coordinate activities between Amtrak stakeholders and vendors

·   Support Capital and Operating expense submissions on a monthly basis for existing projects and services

·   Communicate project status to project stakeholders and Passenger Experience Executive team.

·   Maintain project documentation on SharePoint

·   Maintain logs of project decisions, issues, risks and action items

·   Run team meetings and produce minutes.

·   Manage project budgets (including accruals and Project Status Reports) and payment of vendor invoices.

·   Ensure that the projects are completed on time and within budget.

·   Develop and modify processes, construct user manuals and wiki landing pages.

 

 

 

      Amtrak /PC Network- IT Operations -Washington, DC

01/10-6/15-(Contractor-PCN)

6/15-6/16-(FTE-Amtrak)

ITIL Change Manager

·   Implement and manage Operational Readiness Review (ORR) projects and Change Management processes, as well as IT service delivery efforts of Amtrak IT and non-IT project teams and stakeholders through successful implementation methods, establishing service and operational level baselines in the production environment.

·   Analyze change requests (CRs) to ensure that standardized methods (ITIL methodology) and procedures are used for efficient and prompt handling of all changes, in order to minimize the impact of change related incidents upon service quality, and consequently improve the day-to-day operations of the organization.

·   Develop and implement enterprise wide patching calendar; coordinating change implementation, identifying server owners and ensuring monthly patching of servers are in compliance.

·   Manage and coordinate ITII Data Migration Technical Review Board (TRB) performing tracking and oversight of Application Migration processes for re-baselining applications that were base-lined and scheduled to be migrated to new data center locations. Perform risk mitigation, ensuring standard service accordance.

·   Develop and manage Amtrak IT and non-IT project master ORR/TRB SharePoint central repository and subordinate sites.

·   Report project and application team migration progress in all PMO required tasks

·   Facilitate communication between multiple organizational units by identifying major issues and competing or conflicting priorities, and presenting potential resolution strategies for discussion

·   Generate executive-level meeting materials including presentations, briefings, and narrative documents.

·   Conduct periodic review of business processes to identify areas where more cost and time efficient processes may be implemented.

·   Provide “technical” reviews for applications and systems undergoing major changes and upgrades to such; that require technical oversight, review and signoff before moving forward, in order to maintain a secure and functional operational environment.

·   Manage operational projects to include completion of baseline documentation, gathering approvals, generating communication notifications, training documentation, performance, testing implementation planning through successful deployment. 

·   Incorporate work breakdown structure (WBS) into project schedule and apportions budgets to the various projects, identify resource constraints, revise schedules according to work specifications and schedule issues.

·   Create an organizational breakdown structure mapping resources to projects and manage process to optimize resources.

·   Review and interpret business requirements defined in terms of user stories.

·   Execute test scripts, recording test results and raising defects for the system, executing system and regression testing, and liaising with the project teams for re progress, and providing defect triage and management.

 

 

 

 

 

 

 

 

Advanced Systems Development Shirlington, VA 10/09-12/09

(NVT Staffing Contractor)

Pricing Specialist

·   Generated detailed pricing and financial data in support of major competitive bid and proposal opportunities across a broad spectrum of business areas and a diverse customer base.

·   Responded to and developed cost/pricing for federal and DoD proposals, including cost models/templates, formats, and pricing rationale, determining and procuring services and materials required for performance in accordance with solicitation instructions, corporate policies, and CAS/FAR.

·   Coordinated with proposal managers, technical staff, subcontractors, and vendors to ensuring required cost data was thorough, accurate, and submitted on schedule.

·   Developed specialized databases for pricing inputs, revisions, and justifications.

·   Performed client billing of government contracts to include FFP, CPFF, CPAF, and T&M. for both federal and Department of Defense (DoD) utilizing Deltek Costpoint /GCS Premier, Wide Area Work Flow (WAWF), and Excel.

·   Prepared documents related to year-end financial statement and DCAA incurred cost audits.

·   Processed month-end revenue reconciliation, cost accruals and ad-hoc project reporting.

 

U.S. House of Representatives- Washington, DC 03/08-10/09

(Woodside Group-Contractor)

Project Analyst

·   Controlled project and ongoing strategic programs; developing and monitoring metrics based on data and observation.

·   Utilized working knowledge of FAR and General Services Administration (GSA) schedules for major telecommunication carriers in response to requests for quotations (RFQ).

·   Conducted financial analysis and presented recommendations for cost saving strategies to Congressional Member’s offices, acquiring service plans and equipment necessary for implemented changes.

·   Implemented and tracked accepted changes to determine realized annual savings for the Congressional budget.

·   Prepared and analyzed financial statements for trend and milestone progress.

·   Performed technical briefings to new congressional members explaining services, equipment, and procedures.

·   Projected tracking and scheduling of account audits and analysis.

·   Identified ways to reduce costs, and improve reporting processes and operational efficiency, resulting in $1million in annual telecommunications savings for Congress.

 

 

     Sprint - Federal E-Rate Division -Reston, VA 10/06-03/08

    Pricing Analyst

·   Performed comprehensive review and response for RFP and RFQ for Federal E-rate telecommunications program, examining statement of work, specification requirements, contract terms and conditions.

·   Analyzed and supported pricing requirements and created pricing models on major contracts (FFP, CPFF, T&M) ensuring adequate support was provided for business solutions/proposals.

·   Assessed the contract, performance and schedule risks, and formulated pricing strategy to compete and win federal telecommunication contract awards.

·   Coordinated proposal development and project tracking through each stage of life cycle

·   Served as point of contact for issues related to adverse terms and conditions, compliance with government regulations, as well as internal policies related to pricing, and cost proposal audits.

 

 

 

 

 

 

 

 

 

 

      Department of Administration- NC State Government-Raleigh, NC 11/99 -08/06
      Helpdesk Administrator/Business Developer / Training Coordinator/ Human Resources Coordinator

·   Responded to and developed cost/pricing for federal and local government proposals, including cost models/templates, formats, and pricing.

·   Created pricing models, training materials, schematics, time and materials (T&M) comparison, and projected savings in response to requests for proposals (RFP/RFQ) for postal services.

·   Performed budget analysis, managed data validation systems, processed electronic courier billing, as well as U.S. Postal Service billing to state government agencies and its affiliates

·   Cultivated, solicited, and stewarded corporate and government prospects.

·   Performed regular performance reporting and testing to enable process and system performance improvements.

·   Provided on-site/off-site functional support, training existing and prospective users on services, procedures, and potential cost savings.                                                

·   Served as subject matter expert (SME): system administration, funds control and distribution, budget execution, manpower and reports. Liaison: vendors, clients, federal and local government agencies, management teams.

·   Interfaced with department managers; providing production reports, account discrepancies, budget code updates, and issues affecting department, as well as Office of Management and Budget.

·   Procured operating systems, vendor services, and supplies utilizing electronic procurement system.

·   Administered and interpreted employee benefit plans to include FMLA, Short/Long Term Disability, 401(k), Health, Dental, Vision, HIPPA, Life, EAP, and Government Retirement Plan.  

·   Performed open enrollment sessions, interfaced with insurance carrier representatives, processed employment new hire packages, and performed timekeeping and payroll for operation of approximately one hundred employees.

 

      Department of Health and Human Services- NC State Government- Raleigh, NC 10/97- 11/99

     IT Budget Coordinator/Analyst

·   Processed Medicaid reimbursements, account credits, General Ledger and electronic data submissions.

·   Billed and coded medical data related to specific mental health services

·   Performed electronic procurement of services, supplies, and vendor contracts, as well as department travel and expenditure reimbursement.

·   Audited accounts for Federal mental health program, investigating and resolving discrepancies.

·   Interfaced with department managers; providing production reports, identifying account discrepancies and budget code updates

·   Provided administrative and functional support to senior leadership and staff physicians.